Complaints Procedure and Disclosure

Onyx Finance is a Registered Financial Service Provider and a creditor (within the meaning of the Credit Contracts and Consumer Finance Act 2003).  Financial Service Providers are regulated by the Financial Markets Authority.  You can check the status of Onyx Finance at and searching 158745. You can contact the FMA for more information, including financial tips and warnings at

A copy of our disclosure statement is here.

If you want to make a complaint or have a problem understanding something we've done, please call us to let us know, so we can address the problem.

Formal complaints should be made to:
The Director
Onyx Finance Ltd
PO Box 1714
Palmerston North

If we are unable to address your complaint fully, your next step is to contact Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website.

Financial Services Complaints Ltd